Client Agreement

01Our Website Plans

We currently offer two main website plans:

Starter Website Plan

• Setup Fee: RM2,000
• Monthly Support: RM350 per month
• Minimum Term: 6 months

Includes a simple one-page business website, mobile-friendly layout, WhatsApp enquiry button, basic contact form, client-provided content placement, basic SEO title/description setup, basic hosting during the active monthly support period, and basic launch support.

Monthly support includes up to two minor update requests per month and basic website-related support.

Business Website Plan

• Setup Fee: RM3,500
• Monthly Support: RM650 per month
• Minimum Term: 6 months

Includes a 3–5 page business website, mobile-friendly layout, standard pages such as Home, About, Services, FAQ and Contact, WhatsApp enquiry button, basic contact form, client-provided content placement, basic SEO title/description setup, basic hosting during the active monthly support period, and basic launch support.

Monthly support includes up to four minor update requests per month, basic website checks, and basic website-related support.

02Setup Fee & Onboarding Information

The setup fee is payable by bank transfer before work begins, unless agreed otherwise in writing.

The setup fee covers the initial website setup based on the selected plan only. This includes understanding the client's business, preparing the website structure, setting up the agreed pages or sections, placing client-provided content, and configuring the basic website setup included in the selected plan.

As part of the onboarding and setup process, Exodia Design may request information and documents from the client to better understand and verify the business. This may include the client's business name, business registration details, SSM business certificate, company profile, logo, brand materials, service descriptions, product information, contact details, business address, operating hours, photos, website references, and any other information reasonably required to prepare the website.

The client is responsible for ensuring that all information, documents, materials, and business details provided to Exodia Design are accurate, lawful, current, and authorised for use.

Work will only begin after the setup fee has been received and the client has provided the basic information reasonably required for the project, unless Exodia Design agrees otherwise in writing.

The setup fee does not include domain registration, email hosting, paid plugins, paid fonts, stock assets, third-party subscriptions, advertising, advanced SEO, e-commerce, booking systems, payment gateways, custom software development, or any work outside the selected plan unless stated in writing.

03Monthly Support Fee

The monthly support fee covers hosting management, basic website-related support, and the monthly minor update allowance included in the selected plan.

Unused monthly update requests do not roll over to the next month.

The monthly support fee must remain paid and active for the website to stay hosted, maintained, and supported by Exodia Design.

04Minimum 6-Month Commitment

All website plans include a minimum monthly support commitment of 6 months.

Before the website is made live, the client must activate the selected monthly support subscription through Lemon Squeezy or another payment processor approved by Exodia Design.

The 6-month minimum support period begins from the date the client activates or purchases the monthly support subscription, unless Exodia Design agrees otherwise in writing.

The website will only be made live after:

• the setup fee has been paid;
• the required onboarding information and materials have been provided;
• the initial website setup is ready for launch; and
• the monthly support subscription has been activated.

If the client delays approval, content submission, domain access, or any other item required for launch after the website is ready, the website will not be made live until the monthly support subscription has been activated and any required payment details have been provided. Once the subscription is activated, the 6-month minimum term will begin, regardless of any further delays caused by the client.

If the client cancels before the end of the 6-month minimum term, the remaining monthly support fees for the minimum term will still be payable.

05Subscription Billing, Payment Processor & Pricing Changes

Monthly support may be billed through Lemon Squeezy or another payment processor approved by Exodia Design.

By activating or purchasing the monthly support subscription, the client authorises recurring monthly billing for the selected support plan. The first monthly support fee is charged at checkout, and future monthly fees are charged automatically according to the billing cycle.

The client agrees to keep their payment method valid and up to date. Exodia Design does not store full card details, as payment details are handled by the payment processor.

The monthly support subscription must remain active for the website to stay hosted, maintained, and supported by Exodia Design.

Exodia Design may update its plan pricing, setup fees, monthly support fees, or service packages from time to time.

For existing clients within an active 6-month minimum support term, the agreed monthly support fee will remain unchanged during that minimum term, unless both parties agree otherwise in writing.

After the 6-month minimum term has ended, Exodia Design may update the monthly support fee by giving the client at least 30 days' written notice before the new pricing takes effect.

If the client does not wish to continue under the updated pricing, the client may cancel the monthly support plan by giving written notice before the new pricing takes effect.

Updated pricing may apply immediately to new clients, new projects, reactivations, migrations, additional work, or any new subscription started after the pricing update.

06Failed Payment, Late Payment & Suspension

If a monthly payment fails, cannot be charged, or is not successfully processed through Lemon Squeezy or the approved payment processor, we may notify the client and allow up to 5 business days for the payment to be settled.

During this 5-business-day period, the client may settle the outstanding monthly support fee by bank transfer or another payment method approved by Exodia Design.

If payment remains unpaid after 5 business days, we may pause support, stop maintenance, suspend hosting, or temporarily take the website offline until all outstanding amounts are paid.

If the client cancels, stops payment, disputes payment, removes their payment method, or fails to pay during the 6-month minimum term, this will be treated as early cancellation or non-payment during the minimum commitment period.

In that situation, all remaining monthly support fees for the 6-month minimum term will become immediately payable.

Exodia Design may suspend hosting, take the website offline, pause support, stop maintenance, and withhold any migration, handover, reactivation, export, source files, or technical assistance until all outstanding amounts are fully paid.

Suspension or taking the website offline does not cancel the client's payment obligations. The client remains responsible for all unpaid fees, including the remaining monthly support fees under the 6-month minimum term.

We are not responsible for any loss of enquiries, traffic, sales, ranking, business opportunity, or other issues caused by suspension or taking the website offline due to non-payment.

07Client Responsibilities

You agree to provide the business information, text, images, logo, service details, prices, contact details, access credentials, and approvals needed for us to build and support your website.

You confirm that any content you provide is accurate, lawful, and either owned by you or properly licensed for use.

We are not responsible for delays caused by missing content, late feedback, unavailable access, third-party platform issues, or incorrect information provided by you.

08Minor Updates

Monthly support covers minor website updates only.

Minor updates may include text changes, image replacements, business hour updates, contact detail changes, simple announcement updates, price or service list updates, WhatsApp link updates, and similar non-structural changes.

Minor updates do not include new page design, full redesigns, custom development, advanced integrations, e-commerce, booking systems, payment systems, large content restructuring, or major layout changes.

Any work outside the selected plan may be quoted separately.

09Hosting, Domain, Fair Usage, Outages & Third-Party Services

Basic hosting may be included while your monthly support plan is active, subject to fair usage.

Basic hosting is intended for standard SME business websites with normal traffic, normal storage use, and normal website activity. It is not intended for unusually high traffic, heavy file storage, video hosting, large downloads, customer portals, e-commerce systems, databases, custom applications, or unusual server/resource usage.

If the website's traffic, storage, bandwidth, server usage, email usage, security requirements, or technical requirements exceed what Exodia Design considers reasonable for the selected plan, Exodia Design may recommend or require upgraded hosting, additional infrastructure, usage-based charges, or a separate technical arrangement.

Any additional hosting, storage, bandwidth, server, security, backup, CDN, email, or infrastructure costs caused by higher-than-normal usage may be billed to the client separately, with notice where reasonably possible.

Domain registration, domain renewal, email hosting, premium hosting, paid tools, plugins, fonts, stock assets, and third-party subscriptions are not included unless stated in writing.

Your website may rely on third-party platforms such as hosting providers, domain registrars, DNS providers, email providers, analytics tools, plugins, payment processors, software platforms, or other service providers. These third-party services are outside Exodia Design's direct control.

Exodia Design will use reasonable efforts to keep the website available and functioning, but we do not guarantee uninterrupted uptime or error-free operation.

Website availability may be affected by third-party hosting providers, domain registrars, DNS providers, internet service providers, payment processors, plugins, software updates, maintenance, cyberattacks, outages, security issues, client-side issues, unpaid fees, domain expiry, unusually high traffic, excessive resource usage, or other matters outside our reasonable control.

Exodia Design is not responsible for downtime, service interruption, data loss, reduced performance, email disruption, domain issues, website unavailability, loss of enquiries, loss of sales, loss of ranking, or other business impact caused by third-party providers, client-side issues, unpaid fees, domain expiry, platform outages, maintenance, cyberattacks, unusually high traffic, excessive resource usage, or matters outside our reasonable control.

Where an outage or technical issue occurs, Exodia Design will use reasonable efforts to investigate and assist within the scope of the active monthly support plan.

If your monthly support plan ends or is suspended, we may stop providing hosting unless a separate hosting arrangement is agreed.

10Ownership, Hosting & Website Handover

Once all applicable fees are fully paid, the client owns the final website content and final website design prepared specifically for their business.

Exodia Design retains ownership of our pre-existing templates, frameworks, tools, design systems, code snippets, internal processes, working methods, reusable assets, and know-how. These are not transferred to the client unless expressly agreed in writing.

The website is provided as a managed website service during the active monthly support period. This means Exodia Design may host, maintain, update, and manage the website on behalf of the client while the monthly support plan is active.

The client does not automatically receive source code, repository access, deployment files, hosting credentials, internal templates, backend configurations, or development environment access as part of the standard website plan.

If the client wishes to move the website to their own hosting provider, request a website export, request source code, or request technical migration support, this must be requested in writing and may be subject to a separate handover, export, or migration fee.

Any handover will only be provided after all outstanding fees are fully paid, including any unpaid monthly support fees, remaining minimum-term fees, third-party costs, or agreed migration charges.

Third-party tools, plugins, fonts, templates, stock assets, hosting platforms, and software remain subject to their own licence terms.

11No Guaranteed Results

We will use reasonable skill and care when providing our services.

However, we do not guarantee any specific website traffic, Google ranking, AI search appearance, sales, leads, enquiries, business outcome, or revenue result.

12Cancellation

The client may cancel the monthly support plan after the 6-month minimum term by giving 30 days' written notice.

Cancellation stops future billing after the applicable notice period, but does not refund payments already made.

If the client cancels before the end of the 6-month minimum term, the remaining monthly support fees for the minimum term remain payable.

After cancellation, hosting, maintenance, updates, and support may stop unless a separate migration, reactivation, or hosting arrangement is agreed.

13After the 6-Month Minimum Term

After the 6-month minimum support term is completed, the client may choose one of the following options:

A. Continue with Exodia Design

The client may continue the monthly support plan on a month-to-month basis. Exodia Design will continue to provide hosting management, basic maintenance, minor updates, and website-related support according to the selected plan.

B. Cancel the Monthly Support Plan

The client may cancel the monthly support plan by giving 30 days' written notice. After the notice period ends, Exodia Design may stop providing hosting, maintenance, updates, and support.

If no migration, reactivation, or separate hosting arrangement is agreed, the website may be taken offline after the support plan ends.

C. Request Website Migration or Handover

The client may request to move the website to their own hosting provider or another service provider.

Any migration, export, technical handover, source file preparation, deployment support, or hosting transfer work is not included in the standard monthly support plan and may be quoted separately.

Any migration or handover will only be provided after all outstanding fees are fully paid, including any unpaid monthly support fees, remaining minimum-term fees, third-party costs, and any agreed migration or handover charges.

Source code, repository access, internal templates, backend configurations, reusable components, and development environment access are not automatically included unless expressly agreed in writing.

14Website Reactivation & File Retention

If the client cancels the monthly support plan, Exodia Design may stop providing hosting, maintenance, updates, and support after the cancellation takes effect.

After cancellation, Exodia Design may keep a backup or copy of the website files for up to 12 months from the cancellation date, where reasonably possible.

During this 12-month period, the client may request reactivation of the website, subject to payment of any outstanding fees, a reactivation fee if applicable, and the restart of an active monthly support plan.

After 12 months from the cancellation date, Exodia Design may permanently delete the website files, backups, project materials, hosting setup, and related technical configurations.

If the client wants a website again after the 12-month retention period has ended, it will be treated as a new project and the applicable setup fee will be payable again. For example, the Starter Website Plan setup fee or Business Website Plan setup fee may apply based on the selected plan at that time.

Exodia Design is not responsible for restoring any website, file, data, content, email, third-party account, or configuration after the 12-month retention period has ended.

15Refunds

The setup fee is non-refundable once work has started.

Monthly support fees are charged upfront for each monthly billing cycle and are non-refundable, including unused portions of a month, unless required by law or agreed by Exodia Design in writing.

If the client cancels during the 6-month minimum term, cancellation does not remove the client's responsibility to pay the remaining monthly support fees for the minimum term.

16Portfolio Use

Unless you object in writing, we may display your completed website, business name, logo, and general project description in our portfolio, website, social media, or marketing materials.

We will not disclose confidential commercial information without your consent.

17Limitation of Liability

To the fullest extent allowed by law, Exodia Design is not liable for indirect, incidental, special, consequential, punitive, or loss-of-profit damages. This includes loss of enquiries, sales, revenue, business opportunity, website traffic, search ranking, data, goodwill, or reputation.

Exodia Design's total liability for any claim connected to our services is limited to the amount of the client's most recent monthly support fee paid before the issue occurred.

Exodia Design is not responsible for issues caused by client delay, client error, inaccurate information provided by the client, third-party service failure, cyberattacks, malware, platform outages, domain expiry, hosting suspension, payment failure, unauthorised access, force majeure events, or matters outside our reasonable control.

Nothing in this Client Agreement limits any liability that cannot legally be limited under applicable law.

18Governing Law

This Client Agreement is governed by the laws of Malaysia.

Both sides agree to first try to resolve any dispute through direct discussion before taking formal legal action.

19Contact

• Entity: Exodia Labs Sdn. Bhd.
• Brand: Exodia Design
• Business Address: Level 33, Ilham Tower, No. 8 Jalan Binjai, 50450 Kuala Lumpur, Malaysia
• Email: contact@exodia.technology
• WhatsApp: +60 17-715 5848